Thank you for shopping at MouseHive. Your satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
1. Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging with all included accessories.
- Include proof of purchase or your order number.
2. Non-Returnable Items
We cannot accept returns for:
- Products damaged due to misuse, accidents, or unauthorized modifications.
- Items returned without original packaging or essential accessories.
- Products showing excessive wear or intentional damage.
3. Defective or Damaged Products
If your MouseHive product arrives damaged or is defective, please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos or a short video showing the problem
If the defect is confirmed, we will offer one of the following at no additional cost:
- A replacement product
- A full refund
- Another suitable solution, depending on the circumstances
4. How to Start a Return
To request a return, contact us at:
Email: support@mousehive.com
Please wait for return instructions before sending any item.
5. Return Shipping
If the return is due to a defective, damaged, or incorrect product, MouseHive will cover the return shipping costs.
If the return is for any other reason, the customer is responsible for the return shipping costs unless otherwise required by applicable law.
6. Refunds
Once your returned item is received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or bank.
7. Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us before returning the product.
8. Order Cancellations
Orders may be canceled before they are shipped. Once an order has been dispatched, it must follow the return process outlined in this policy.
9. Contact Us
If you have any questions regarding this Refund & Returns Policy, please contact us:
Email: support@mousehive.com
We aim to respond to all inquiries within 24–48 business hours.